I am an elderly disabled woman who is currently TRYING to get someone to help me with basically buying gorgeous furniture that is falling apart in less than 2 years and OF COURSE was just told that “manufacturer defects” are NOT covered by the “FIVE YEAR EXTENDED WARRANTY” is pressured into buying – and told not to worry about trying to read “all of the small print” because if ANYTHING happened to my furniture (such as a pet peeing on it or chewing it up…a pet I do not even have by the way…..OR children spilling things, tears,holes, lighters or heat damage, MUST I GO ON???) I thought it would work but once again 2 months later they are tearing again. She told me she would email the store AND call them which isn’t their practice. Help! Todd Wanek I purchased a power sectional recliner and scheduled for delivery for today 8/25/19. When my daughter arrived at the store (Aug 18), the sales associate was very helpful and apologized that the items are not in their inventory and it’s unavailable. FYI black men do have black mothers and fathers n black families do exist. The founder of the company was Carlyle Weinberger. I will never buy furniture from you you sold me broken furniture the only thing I asked for you to fix you fixed part of it but the broken wood that was inside was not fix. I understand we are in the times with COVID 19, but if you are open for customers and constantly advertise on TV to buy from Ashley Furniture… you have to deliver! 119.00 April 2017. May 30th I took my mother to purchase two lift recliners due to my fathers failing health. The company I work for would never do this! He was named CEO in 2002. Ashley are suppose to call me back, (never do) i end up calling them back. I am being forced to keep poor quality furniture which is unacceptable. The last thing I heard was Ashley’s was replacing the love seat. This included a bed frame, mattress, dining room table set and server. As you can see from all this feedback, Ashley is horrible to deal with. The barstool broke the same day. 3 years I purchased a couch and two reclining chairs. On top of that the table was put together just as bad. Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. I told them just replace the 2 chairs and the sofa and fix the shelves on the buffet server and call it a day and then i was told by a customer service manager we don’t do that. They are completely incompetent in every area. Ashley HomeStore Retail Headquarters | 4,505 followers on LinkedIn. After seeing t… In addition I called her back on the 11th and was told that I was going to be called back but I am still waiting. I have also been having issues on a power recliner that doesn’t work. I called the store to inquire about returning the table and selecting a smaller one to replace it. These people act just nice till you buy stuff and once they made a fool out of you they show the true color. Shame on you, Ashley Homestore! I wonder if this sales tactic is part of their “training” or simply a mandatory personality defect required for employment here? He said the Dura-Blend material was made cheaply and the manufacturer should stand behind their product. I found some vases inside the Lithonia store on 8-2-20 that i wanted to purchase and they told me that they could not sell them to me. I purchased a counter high table set with barstools. Never again! The following day (Aug 20) I received a call from the Guest Care and was told my pieces has been picked up. I WILL NEVER BUY FROM ASHLEY AGAIN! this is not acceptable at all. I still have not seen the adjustment to my credit card account. So I started another claim with Paulette and have not heard back. I would like someone from Ashley Corporates Headquarters to contact me as I never recieved the merchandise I paid for and delivery date of July 15, 2020 came and went along with another rescheduled deliver date of July 30, 2020. Today for my patience I was awarded with 1/2 a couch. I cannot believe I have spend over $1400.00 for defective merchandise. You sold me a mattress that is NOT like the one I tried in your store, and you refuse to exchange it or refund it. Every one seems clueless as to how to help me or even offer me a floor model until the one ” i have already paid for” comes in. Power recliner delivered today. They have people in management that cant explain their store policies. Finally got a customer service rep, explained that I wanted to talk with the store. I was told to send an email to a different address. They were suppose to be delivered on 8-20-20 and were not. it was a long involved email with dates, times and descriptions as well as my feelings regarding their procedures- One sentence!!! When I asked about refund i was told I could get my money back less 25%. My husband called back again and customer service said that they would tell the manager about it when they got in. Worst furniture experience I’ve ever had. I could cancel the order but then there’s the 30% restocking fee. If this is the type of customer service Ashley Furniture provides, SHAME ON THEM!!!! Stay away is all I have to say. the smaller bedroom suite came about 4 days after the order. I plan in contacting bbb your customer service is non existent. Vice President of Information Technology. I do not know why I spent money on the 5yr plan if this cannot be resolved immediately after being delivered as a new product. In the year 1970, the company had invested in Arcadia Furniture, which was being operated by Ronald Wanek. I asked her, “well when were they going to tell me?” She said that she didn’t know. When you need to kit out your dwelling or upgrade worn furniture, rely on the world’s leading brand all made affordable at Pretoria and Johannesburg ’s one-stop source, Ashley Furniture Home Store!We have long specialised in fulfilling the interior design dreams of households just like yours all for far fewer rands than you expect. so I called Savi Ranch store again begging to speak to manager he refuse to talk to me said Katrina. I was never told they were in another store, in Northeast Philadelphia, miles from my house, until I showed up in the store and demanded answers as to where my tables were. I hope this can be resolved. So I called back (waited 1.5 hours on the phone) only to be told that they can’t find him and would take a message. I reached out to oaypal to assist with resolution. BEWARE!! My items were cracking, peeling and the seams were splitting. Just the day after (Aug 21) received a call from Guest Care and was told one of the piece (that I had paid for on August 12) is not available and it’s on order, she is not sure when will it be delivered. My husband purchased two night stands, dresser and chest from Ashley Furniture in your Montgomery, Alabama area. Finally someone from customer service said that the order had been cancelled. We will find his phone numbers and set up an auto-dialer. Forgot to ask. I cant get a real person to help me and every email was undeliverable. No harm. It has been 6 weeks, confirmed many times but still no furniture period. DON’T TRUST ASHLEY FURNITURE THEY HAVE PEOPLE THAT STEAL FROM YOUR HOME . The company has both independent dealers selling the company’s products as well as official retail showrooms too. My husband called the store in Montgomery and asked to speak to a manager. Staggering amounts of money left on the table because you seem to know nothing about customer service. I take my mother back to the store where we are informed our case had been closed! I am sorry for your situation we cannot help. • Ashley Furniture provides customer service by email and also by phone. When I called the store in Vernon Hills, IL. I was upset, and explained to her that the manager, Jason, told us at the time of purchase that if the couches were too large, no problem, he could swap it out. Now they make me wait to talk with a manager about this problem. He is married to Joyce; they have three children and live in St. Petersburg, Florida. I felt she was listening. I will be taking my business to elsewhere. I wish I would’ve saw these comments before I purchased anything from them. Are you Brian and want us to edit or remove this page? Now we see how long it will take it this time to get the hole bedroom set. I know your suppose to check everything which I did but the problems with the furniture were well hidden until I really started to look at it. Politics. I recently made an online purchase, after visiting a showroom which had staff that was totally unconcern with making a sale. I’m praying that they will. I went to the store in Farmingdale Long Island and Purchase A dining table, 6 chairs a buffet server, sofa and love seat ( this one) end table. no one should have to wait four months for furniture or a refund. Two hours after the lift recliners were delivered one broke! No one called. I should have looked at the website first. Put a claim in with Kawana B and they responded if I didn’t have cameras in my bedroom to bad basically. I eagerly await the price match guarantee as offered by Ashley Furniture. Again, no call to reschedule, so I finally called a day later. I am trying to send my concerns to Corporate but they will not go through. Went into store and ordered furniture which was out of stock they said it would deliver in August. We’ve made some big purchases and so have our family members. Please do not shop at Ashley. I also NEVER got my refund for the half that I NEVER had! you can beleive i will not order another thing, I’m going through the same thing! When I purchased the items they were promised to be delivered on time, 6weeks out from the date of purchase. i have had 3 service calls since then. BB! Is he at the image of your company? Two of the chairs were not fully screwed in and the screws were stripped. Well I call today at the distribution center and the lady that works there tell me that she had just got back into work today and she had just sent it off to the manufacturer for approval to be replaced. I purchased furniture on July 12 and I still don’t have a ETA on when I can expect my furniture to be delivered. I won’t get into ALL the details, but we walked into the store in Mesquite texas to cancel face to face. call your store!” This will be the second time! Dale Barneson Small town…word travels fast. Get Full Access To Larry's Info. The company is owned by father and son team Ron and Todd Wanek. It is too expensive to have recovered, but the mechanical parts are fine. It is not because they have to make that couch. Option 2 is to purchase something else from their store that might not have a shipping delay (it appears everything is delayed at this place currently) and Option 3 which was suggested by multiple people both instore and over the phone is to cancel the entire order and go somewhere else. Once it hits the floor in your home, it’s yours. I’ve made prior purchases at Ashley but now I cannot even get anyone on the phone at Colton, CA location. Wanek has … Since you do not care about little old me and what you have cost me and my family! Ashley Furniture was founded in the year 1945. The president of Ashley Furniture is Todd Wanek. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. It is now August 31, 2020 and i have not heard anything about a delivery or a refund. I have been on hold for 30 minutes now trying to return bar stools that I CANT return at the store; they have in the past, send me incorrect merchandise. I work fir a calL center Actual a manager in a large medical supply company we would never treat customers this wSy. Went back to the store and we were told the furniture had been discontinued but the parts could be ordered to repair said furniture. The fact that we could return it (even with the nominal fee) made it easier to spend the $8000 on the bed. (That’s a direct quote and I have the voicemail.) we got a brand new mattress the sales person put the pillow on the beds when my husband ask if they come with the mattress the sales person said yes. Before purchasing the item the sale associate informed me both pieces are available in one location and has given the address (according to my postal code) 1hr and 15min away from my house which is fine, set to be picked up on Aug 18 at the store. thank you, THIEVES , I had a bedframe delivered on June 14th to men came to set up bed , I had just taken my apple watch off and put it on my husbands dresser because I was cooking well they were setting up the bed. She listened to the message, and then contacted someone else via email or instant messaging (I wasn’t privy to the conversation), but then she had someone on the phone and asked me to play the message for that person to hear. Since you do not care about little old me and what you have cost me and my family! they instructed me to reach out to Guardsman with whom I have my contract with well I did & they informed me that I needed to go online fill out forms with a copy of my contract & a copy of the receipt. Larry Klaben Contact Information. Find contact's direct phone number, email address, work history, and more. It’s not put together properly and looks a lot cheaper than the display in the store. I have bought furniture from Bob’s and Raymour in the past and never had the experience I am having with this compay. The lady I speak with every time tells me she will send another email and I will be called once she gets a response. The funny thing is my Mom went out to the truck before they even took it off and said do you have the other arm piece and the driver said yes. I have same scenario, ordered 2 art works on line August 12, 2020 and was told the pieces cannot be delivered because it might get damaged. Because I signed the delivery receipt CS will not allow a return. The bad reviews would stop and the company‘s reputation would flourish and thrive much more so than with these terrible comments that I see Ashley Furniture receives. Just a lousy customer service and sales team trying to solidify a sale without any regard for procedures after the initial sale. He wouldn’t let me talk. I called them and the manager started arguing with me saying no that is how we told you it would be. Before calling the Warehouse in Brandywine, I called the Glenburnie Store in which I was given the Brandywine Office and on the 11th of I called at 542 and 5553pm to report the stain and arm faults which I explained to Lily and Betsy at the Brandywine Office(301)782-3800 Ext4 which she never got back to me on getting an INSPECTOR etc…Supposedly all of this was recorded so I expect that someone in corporate will be able to retrieve the conversation. I will never ever give them my business again. every time I call the store I am told they cant do anything about it. I ended the call with that person and when the local store opened, I went in and played the message for the person who claimed to be the Store Manager. I can go on and on, with the problems I have endured, with this company! Trying to reach an actual person is like trying to reach Ft Knox. I was promised that my pieces will be delivered Aug 26. again, similar problem with Brandon, Fla. store, I’m a 100% disable veteran and have been lied to , misinformed, promised since Nov. 27, 2019 after spending in the thousands with Ashley, very sad. I understand things mistakes can happen but it was discouraging that there was no service recovery attempts or actions of any type to mitigate the errors that occured. You can call Ashley Furniture at (952) 486-4415 phone number, write an email, fill out a contact form on their website www.ashleyfurniture.com, or write a letter to Ashley Furniture Ind, Inc, One Ashley Way, Arcadia, Wisconsin, 54612, United States. This company delivered the majority of their funiture damaged, and doesn’t care about the customer as long as they have the money. Performance & security by Cloudflare, Please complete the security check to access. Ashley Furniture Corporate Office Headquarters. The manager said I just called the warehouse and they have the couch and it’s going to be delivered on 3/12. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. The furniture is crap! Once I noticed the issues which was about a half hour after the delivery guys have left i called customer care right away to tell them what was going on. This complaint is specific to your Bloomington, Illinois location. As of the current date, the total revenue generated by the company is more than $3.85 billion. I received a text asking me to confirm delivery for 130-530pm. do not purchase any furniture from Ashley Furniture Store at all they do not case about about the Items that they sell in the STORE. The representative told me that there is no returning furniture. YOUR GUESS IS AS GOOD AS MINE I AM AFRAID! They will only come once a month no matter what per the district manager. Is the a store policy. I gave them one star but if there were zero stars they would get it. Umm no sir. I’m so upset that out off every employee in the building no one could help me out. Personal life. Even their financing terms are crazy. Once you purchase SOMETHING you are ON YOUR OWN and please do not waster your time purchase the warranties. I will never stop telling people how you are all super rich from stealing money from hard working people like me. How unfair for me to be inconvenienced be cause of their mistakes. On 12/14/19, I puchased $6280.45 worth of furniture. We tried it out in the store, but were apprehensive about spending $8000 on a bed. as a owner I would want my customer to let me know if my employee treated someone that way so that is why I am writing you. So, I went online and ordered it. Also I denied an item cause it was damaged we they brought it ashley never called me to give me a date to redeliver I called several times for almost 4 days and still.no response. When the stuff comes in every single piece had a problem with it. Buyer beware seems to be their attitude. WHERE IS IT COMING FROM, A SLOW BOAT IN CHINA. When I call when don’t show up they say I don’t know why. And I advise others not to as well! I call the store we purchased from and they told me that somehow the delivery dropped off so it wont arrive today and they don’t have another delivery until Tuesday. I need the matter fixed ASAP as I am being billed for a mattress I have not received yet. When they left I gave them a big tip went into my bedroom to charge my watch and it was missing . I was like why should I have to wait almost two weeks on brand new products and have someone fix something that I never even used before. They said that after 3 years it was damaged from usage. Now imagine this exact scenario happening 6 times over a 2 month period…as they tried to push it out to 3 months. Steve has been there for 10 years. This is unacceptable customer service. In the year 1970, the company had invested in Arcadia Furniture, which was being operated by Ronald Wanek. After a minute or so she hung up on me. So next day went back to savi ranch store and I told them what happen they gave me a number to call to put in claim, I asked to see manager he would not come and see me. PLEASE IAM BEGGING YOU FOR HELP GETTING ME ANSWERS, my wife and I live an hour from your Portland Oregon store we put aside our Saturday to shop for living room furniture we went to 3 other stores in the Portland area with very pleasant experiences we went to your store and once in the door we informed the greeter as we had at every other store that I have C O P D and my wife has Asthma and we cannot wear masks as per our dr instructions the greeter called over the female manager and we told her the situation she was both rude and made sure to do her best to embarrass me and my wife I tied to explain to her about federal law saying I am not required to wear a mask but she could care less I was shocked to find that Ashley furniture treats people with disabilities this way we even carry the note from our dr even though the HEPA laws make it where I don’t have to share any of this info I took pictures of your store and posted the pics and let all my face book and twitter followers know how jantzen beach Ashley furniture treats people with disabilities I was shocked in todays world that a company as large as yours allows this kind of discrimination against people such as myself and my wife I took my embarrased crying wife home and I will never step foot in one of your locations again and will make sure to let everyone I know of my experience at your store as a business owner myself I would fire that employee if they treated one of my customers like that especially in front of my other customers. A month is not reasonable. I am filing with better business bureau and PayPal which I used to process my payment. The area pin code is 54612. This store is in Sebring, Fl. trying to get answers. When customer care gets on the phone they wouldn’t even discuss my situation unles i found all the serial numbers on the products took pictures and videos of what the problems were. All I want is to return the section and upgrade to a (hopefully) better section – adding yet another 1200. The second half was damaged when loading the order. The rep came back on and said unless the coffee table is damaged beyond repair, there is nothing they can do. I am sickened to my stomach. I have been trying to get the furniture (that I paid for in full at the purchase) which was damaged at delivery to be replaced or refunded since May 28,2020. this is not my first purchase with buying Ashley I will NEVER NEVER purchase from them again. Again loosing my patient, I phoned the 1.800.737.3233 Guest Care spoke to a different associate and same thing was said “Unfortunately”….. Ecommerce is now taking involved. I sent that and the pic of the chair and NEVER heard anything back…whatever you do don’t order online because in store they cant help you @ all!!! Again, no call. We unfourtantly purchased (3) pc bedroom set my wife wanted the fourth pc, they did not have, did not tell her it was discontinued!! FIRST, purchased with a 5 yr$250 plan on the 21st of August and was delivered on Sept 11th at about 11am. I ordered end tables from the Wilmington Delaware store, and received a phone call saying they were in, drove to the store and they were not! It was too hot (despite the additional “snow” mattress pad we purchased for an additional $300), and we couldn’t get used to sleeping with our head and/or feet up (the zero gravity setting was what the salesperson said is the best way to sleep). So I will be going into the store this week. i will never again purchase from this franchise. I would not recommend Ashley Furniture. I’m tired of places with bad customer service telling us this as an excuse. If you go to put them in they just fall out. You may need to download version 2.0 now from the Chrome Web Store. Sincerely, Jan. I was told that the earliest delivery day would be a week and 1/2 later, unless I wanted to take a personal day off work to stay home and wait. We were told by the store Sales Manager (Lyle) that Customer Service was closed on Sunday and Monday, but he would contact them on Tuesday and get things started – set up a time to come “get all the stuff and we can get you refunded”. Ashley Furniture HomeStores was No. (I attempted to call ( Left on hold to get the hang up, chatted to have whomever the chat person not respond after being informed of the problem). If you would like to contact the corporate offices of Ashley Furniture, please use their contact information such as their phone number, website, and address listed above to contact them. The delivery was changed on me 3 times. I tried to post a review on the website and it will not post . My home is 35 minutes from the store I purchased the couch at. I tried to send an email to the corporate offices, but after typing it, was told there was a problem and it couldn’t send. They said they have to go thru the process of replacing before anything is returned. Your IP: 95.216.73.71 Ordered a mattress on June 7 said it would be delivered on June 25th but was not on the truck when they delivered my bed. The worst company ever. My husband and I recently purchased two leather recliner sofas with coffee table and two end tables from Ashley Furniture in Brandon, FL. Now I’m being told it will be at least another 6 weeks and my three options are to wait for the delivery and maybe be given a small store credit after it’s delivered. My husband asked him what was he going to do and he said that he was going to fix it. This has happened to us 6 times!!!!! The furniture is damaged, has manufacturing defects and is poorly constructed. I spoke with numerous people at your Stockton, Ca store who were of no help to me in finding my merchandise. I will NEVER shop with Ashley again! This store needs to be shut down. They are all over the place! The foam is broken up in the cousions, on the couch a rip in the seat. I’m only giving a 1 because 0 isn’t a option. I have been waiting for 2 months to get this item delivered and the day before it was to be delivered they called me to tell me it got damage. Put a dispute on your credit card. While at first I was very upset about this situation…now I am just SAD and I am sure that I am not alone here on this either! I offered to pay the difference and buy a better quality set at the store but was refused. I finally took the piece back to the warehouse myself 2 months later and now am waiting on my refund. They took my money asap, and I’m still without my purchase. No one answers. See Todd Wanek's compensation, career history, education, & memberships. I am left with a terrible looking $2000.00 sectional that is 1 year 4 months old and I am embarrassed of it! They delivered the bedroom with the wrong mattress. When my daughter arrived at the warehouse, she was told to go the loading dock. Some possible email formats for Mike Hall are MHall@ashleyfurniture.com, Mike.Hall@ashleyfurniture.com, Mike@ashleyfurniture.com, and Mike_Hall@ashleyfurniture.com. Does anyone have a phone number that will reach Ron Womack, the head honcho of Ashley Furniture. We will unfortunately will have to replace these recliners and you can bet we WILL NOT return to Ashley if this is the way they treat their customers!! I had a bad experience with their inferior and cheap quality merchandise so I reported to the BBB/, I bought a living room set, they delivered it and it was not the same as the store model notified them the same day.
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