“Perhaps still in a truck somewhere.” Each of the sectional pieces are over 150lbs and have tracking numbers— yet they are somehow lost. I was told to send photos (after a lengthy time) and I did. They've had my money for almost 90 days and haven't delivered on their end. We spend a substantial amount during our first purchase where the girl who worked there (Erica) didn't inform us about the Key Rewards. I have been so completely dissapointed with the responsiveness, clarity and support with this process ordering a couch. On the weekends, they host various popup shops and workshops which brings the community together. I am so so happy. Couch ended up costing me $400 more- wish I had bought elsewhere. On February 5, 2021, I canceled the order because I found the exact same chair, at a different vendor, for only $549 and West Elm said they do not price match. Find helpful customer reviews and review ratings for West Elm Organic Cotton Pintuck Duvet Cover King & Two Standard Shams~White~ at Amazon.com. * Come to find out, the part we paid out with my debit card went towards a "gift card" without my knowledge. They also have free design services which is nice to utilize. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. If you ever have to deal with corporate customer service they experience get's worst. You have to go through ANOTHER hoop and receive these "reward dollars" in the mail. ahhh yes I can do that on the comfort of my couch without dealing with a really rude person. Overall, I avoid this location at all costs and shop exclusively online. Nope. Very kid friendly I saw a bunch of children just hanging out on the couches on their iPads while parents shopped. Customer service said they'd send me a fabric shaver bc if they sent another cushion, it would do it again. Even if you are the only person in the store, staff actively avoid making eye contact and will not greet you. It's how do you say, more trouble than it's worth. I own the table, and sadly its base weakened over time, and after a few of years it collapsed. This company is not yet accredited. Every promotion comes with an asterisk* .... like Buy More, Save More*, where you get a 30% discount if you spend $3,000. What's the reason to go there and see the samples of their fabrics then? I'll purchase from another West Elm (Mockingbird Station in Dallas has great service) or online. Items are as expected for the price. I basically wasted 1h30 trying to find a sofa and table that could be delivered within a week, at the end of transaction she tells me it will take 6 weeks to be delivered , they were charging me a delivery fee for each item and the manager who really is rude and has an attitude didn't even try to accomodate me by dropping at least one of the deliveries fee of $75 on a $3500 purchase! Both the chair and sofa look awful after 1 year. I will never shop West Elm again. I've had several reps "following" the order but have yet to hear anything for anyone over the month period. 1. Later I returned to buy it and was told we "don't sell floor items" which was confusing because the "SALE" was 20% off floor items! Would you please send us an email with your order number and details to support@westelm.com? Fun location as well. Joey and Sam and the whole team at this store win dual awards for Best Customer Service on the Planet and Highest Above and Beyond Service in the History of Ever. I've bought all my showroom furniture and now my husbands new office furniture from their store. Many of their bedding options are Fair Trade Certified™ and include materials such as organic cotton, sustainably sourced TENCEL™, Belgian flax linen, and hemp. I have to say it looked nice initially but that's it. I call the number on the receipt (thankfully I had it at this point) and have now been on the phone for an hour as customer service states they cannot find the return and that the store I returned it to has not done anything on their end to state the return was issued. I love that they have such great stuff at great prices. 2. Needs better customer service. I can give a 10-page essay detailing my experience at West Elm, Emeryville CA and it will still culminate in one simple fact - Bryan Bolosan is simply too pleasant. If I had not kept the receipt this long I would have been out what I paid for the blanket.
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